FAQ
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What materials are used in your pottery?
All our pottery is made from high-quality clays such as earthenware, stoneware, and porcelain. We use non-toxic glazes, and all our functional ware is food-safe.
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How do I care for my terracotta pottery and glazed pottery?
To care for your terracotta pottery, hand wash with mild soap and water, and allow it to air dry completely. Avoid prolonged soaking and exposure to extreme temperatures to prevent cracking. For glazed pottery, gently hand wash with mild soap, avoiding abrasive scrubbers to protect the glaze.
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Are your products food safe?
Yes, all our functional pottery is made with food-safe materials and glazes.
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Do you take custom orders?
No, we don’t take custom orders. However, we continually update our collection with new and unique pieces that might perfectly suit your needs. Feel free to check our shop regularly for the latest creations.
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What should I do if my item arrives damaged?
If your item arrives damaged, please contact us within 7 days and provide clear photos of the damage and packaging. We will arrange a replacement, repair, or refund as appropriate.
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What is your return policy?
We accept returns for damaged items with photographic evidence provided within 7 days of delivery. Sale items are non-refundable.
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Do you ship internationally?
Currently, we focus on shipping within the United States. As we grow, we plan to expand our shipping options to include international destinations. Please check back for updates or contact us for more information.
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How are shipping costs calculated?
Shipping costs are calculated based on the weight, size, and destination of the package. Shipping options and costs will be provided at checkout.
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Can I cancel my order?
Orders can be canceled within 24 hours of placement unless they have already been shipped or are custom orders.
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How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. Use this number to track your package through the carrier's website.
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What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment methods provided at checkout.
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How often do you release new collections?
We release new collections seasonally, but individual pieces are added to our store regularly. Follow us on social media or sign up for our newsletter for updates.
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How do you ensure the quality of your products?
Each piece is meticulously crafted, inspected, and tested for quality. Our commitment to excellence ensures you receive the best possible product.
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Do your planters have drainage holes?
Most of our decorative plant pots often do not have drainage holes. This design choice allows for more versatility in placement and use, as they can be displayed on any surface without the risk of water damage. For those who prefer drainage, we recommend using a plastic liner or a layer of pebbles at the bottom of the pot to ensure proper water management. However, our simpler pots do contain drainage holes to support healthy plant growth. Please check the product description for specific details.
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What do I do if I receive the wrong item?
If you receive the wrong item, please contact us immediately. We will arrange for the correct item to be sent and provide instructions for returning the incorrect item.
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How can I stay updated on new products and promotions?
Subscribe to our newsletter and follow us on social media to stay updated on new products, promotions, and events.